Refund & Cancellation Policy

1. Request, quote and confirmed booking

• A quote is only a fare estimate. You can leave it at any time and nothing is charged.
• A booking request is not yet a confirmed booking. If you no longer want it, tell us and we will cancel it. Any charge for cancelling a request: OWNER DECISION REQUIRED: decide
• A confirmed booking is one that TripMila has confirmed to you. Cancellation charges and refunds for a confirmed booking depend on the rules in sections 3 and 4.

2. How to cancel

There is no cancel button for customers on the website yet. To cancel or ask a question, call or message us with your booking reference. Our team will cancel the booking for you and tell you the outcome.

Call 9551462024 WhatsApp us

A cancellation counts from the time we receive your call or message. OWNER DECISION REQUIRED: support hours and how out-of-hours messages are treated

3. Cancellation time limits and charges

Cancellation charges depend on how long before the pickup time you cancel. OWNER DECISION REQUIRED: the time limits and the charge or refund percentage for each

We do not promise a fixed or guaranteed refund until the business has approved these rules. Where the law gives you a right to a refund, that right applies.

4. Refunds: eligibility and how they are worked out

• A refund applies only to money you have actually paid to us. When you cancel, the system works out any refund from the payments we have recorded and the cancellation rules. Rules: OWNER DECISION REQUIRED: approved calculation
• Payments are taken and recorded by our team by offline methods, so refunds are also made by our team, not automatically by this website. OWNER DECISION REQUIRED: refund method
• We do not state a refund timeline here. OWNER DECISION REQUIRED: time taken to refund
• An administrator can decide to refund in full as a goodwill or exceptional measure; this does not change the general rules.

5. If a driver or partner cancels, or we cannot provide a vehicle

If we decline your request, cannot find a suitable vehicle, or an assigned driver withdraws, we will contact you. OWNER DECISION REQUIRED: what we then offer: a replacement vehicle, a full refund of money paid, or both

6. Duplicate and failed payments

The website does not take online payments, so an online “failed payment” does not arise today. If you pay us twice or pay the wrong amount, contact us with proof of payment and we will check our records. OWNER DECISION REQUIRED: how a duplicate or excess payment is returned

7. Refund disputes

If you disagree with a cancellation charge or refund, contact us with your booking reference and payment proof. OWNER DECISION REQUIRED: dispute process, who reviews it and the response time This policy does not limit your rights under consumer protection law.

Open decisions before this page is final

• OWNER DECISION REQUIRED Cancellation time limits and charges: how many hours before pickup a cancellation is free, part-refunded or not refunded. The system holds starting values (full refund 24 hours or more before pickup, half from 6 to 24 hours, none under 6 hours) that the business has NOT approved, and the quote text currently says “Free cancellation until 24 hours before pickup”. Approve or change both.
• OWNER DECISION REQUIRED Whether an unconfirmed booking request can always be cancelled free of charge, and whether any advance is refundable once the booking is confirmed.
• OWNER DECISION REQUIRED What TripMila does if a driver or partner cancels or the vehicle is unavailable: replacement, full refund, or both. The home page and quotes currently say “we work on a replacement or refund you in full”.
• OWNER DECISION REQUIRED How refunds are paid (the same offline method, UPI, bank transfer) and the time they take. No refund timeline is stated here until you decide one.
• OWNER DECISION REQUIRED The complaint and refund-dispute process, and who decides.
• OWNER DECISION REQUIRED Effective date (to be set when the policy is approved).